Privacy Policy
Changde Shangda Trading Co., Ltd. places great importance on the protection of our users’ personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information across our website, online store, customer service channels, and related cross-border business operations, while also clarifying the rights you are entitled to exercise. This Policy applies to all scenarios involving your interaction with us—including visiting our website, placing orders, registering an account, contacting customer service, and utilizing our related services.

I. Information We Collect
To facilitate transaction processing, logistics, after-sales support, and regulatory compliance, we collect only the information that is strictly necessary:
Identity and Contact Information: Name, shipping address, contact telephone number, and email address.
Transaction and Payment Information: Order records, product details, and payment status (please note that we do not store complete bank card numbers).
Device and Log Information: IP address, browser type, access timestamps, and page browsing behavior (collected for security purposes and user experience optimization).
Communication Content: Customer service chat logs, emails, and feedback messages.
II. Purposes for Using Information
We utilize your information solely for the following purposes:
To fulfill orders, arrange shipments, provide logistics tracking, and deliver after-sales support;
To manage user accounts, verify identities, conduct security risk assessments, and prevent fraud;
To respond to inquiries and send notifications regarding orders or shipping status;
To enhance website functionality, improve product recommendations, and optimize the overall user experience;
To comply with applicable Chinese laws and regulatory requirements pertaining to cross-border trade (including tax obligations, customs procedures, and import/export filing requirements).
III. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with unrelated third parties without your explicit consent. Information is shared only in the following necessary circumstances:
Service Providers: We share information with logistics companies, payment processors, and cloud hosting providers—strictly limited to the data required for them to fulfill their respective service obligations;
Legal Requirements: We may disclose information to government agencies or judicial authorities in accordance with applicable laws and regulations when legally mandated to do so;
Business Transfers: In the event of a corporate merger, acquisition, or asset sale, we will provide prior notification and require the acquiring entity to adhere to the terms of this Privacy Policy.
IV. Information Storage and Security
Your data is stored on compliant servers located within mainland China. Data retention period: We retain transaction-related data for seven (7) years following the completion of the transaction (in accordance with tax and regulatory compliance requirements), after which the data is either anonymized or securely deleted.
We employ robust security measures—including HTTPS encryption, access control protocols, and periodic security audits—to prevent unauthorized access, data leakage, loss, or alteration of your information.
In the unlikely event of a data security incident, we will promptly notify affected users and the relevant regulatory authorities in accordance with applicable laws and regulations. V. User Rights
You may contact us to exercise the following rights:
Right of Access: Inquire about your personal information and order history;
Right of Correction: Update erroneous or incomplete information;
Right of Deletion: Request the deletion of your account and non-essential historical data;
Right to Restrict Processing: Decline non-essential personalized marketing communications;
Right to Complain: Lodge a complaint regarding privacy issues with the relevant regulatory authorities.
VI. Cross-Border Data Transfer
Our business involves cross-border trade and the use of Google Merchant Center services; consequently, some data may be transferred outside of your jurisdiction (e.g., to Google servers). We strictly adhere to the Personal Information Protection Law and applicable cross-border data transfer compliance requirements, and we implement appropriate security safeguards to protect your data.
VII. Protection of Minors
Our website and services are intended for general consumers and are not directed at or provided to individuals under the age of 18. Should we discover that personal information belonging to a minor has been inadvertently collected, we will delete such information immediately.
VIII. Policy Updates
We may revise this Policy from time to time. Any updates will be published on our website, and your continued use of our services following such updates shall constitute your acceptance of the revised Policy.
IX. Contact Us
Changde Shangda Trading Co., Ltd. | Address: Shop No. 124, Building 8, New Cooperation Logistics Park, Liujiaping Community, Yongxing Subdistrict, Shimen County, Changde City, Hunan Province, China | Phone: +86 13638467021 | Email: support@hulongo.us | Zip Code: 415300